Create protosites for interaction stress tests
Test functionality of site.
Update sites as business needs evolve.
Create Logos, Labels, Posters, and other graphical needs the business may have
Update product and services
Experience
Web Designer ~ Freelance
9/2011 to present.
Meet with customers to explore their business and customer needs.
Research users needs for the site.
Set customers goals and content strategy for sites.
Develop Visual Studies for content, typography, and colors.
Generate tailor made jQuery and PHP script.
Skills
Design
- Photoshop
- Illustrator
- Flash
- Fireworks
- InDesign
- Visual Studio
- Visio
- Expression Web4
Development
- HTML
- CSS
- JavaScript
- jQuery
- PHP
- C#
Brian Kluck
2516 15th Ave West #202
Seattle, Wa 98119
(206)283-6479
brian.jk99@gmail.com
Professional Summary
● Worked with web team to design & develop user tools (JavaScript, Photoshop, HTML/CSS) for local non-profit (www.foc.org); developed style sheet for mobile platform.20 years customer service experience in the Financial Services/Banking Industries
● Tech savvy professional with over 10 years working in financial/customer service industry.
● Lifelong learner with energy and ambition towards consistent professional growth; both through training and expansion of roles and responsibility.
Skills
Experienced with HTML 4/5, CSS, JavaScript, jQuery, PHP, Microsoft Office 2010, Adobe Creative Suite, Web Master Tools, proprietary software, knowledge base systems.
Education/Training
● Seattle Central Community College
AAS degree in Web Design & Development (in progress)
● ITT Peterson – Certificate Computer Programming. Studied COBOL. Pascal, Basic, RPGII, Accounting.
● Yakima Valley Community College. General humanities, Basic programming.
● Dale Carnegie Training – Leadership & Sales
Professional Experience
Web Designer ~ Freelance 9/2011-present
Set customers goals and content strategy for sites, wireframe page layouts; develop Visual Studies for content, typography, and colors; code in Html and CSS visual designs. Function as a webmaster for 2 sites. Update sites as business needs evolve.
Sites built include: parkstkd.st-law.net/ , www.foc.org , and seattlecannabiskitchens.com/. The first and third sites were designed from scratch and I developed the HTML5 coding, CSS3, jQuery, JavaScript, and PHP.
Data Entry ~ Washington State Democratic Party 4/2012-5/2012
Temp position. Updated results of caucus voting. Inputted voting records. Quality controlled results.
Member Care Representative~MemoryLane/Classmates.com 2/12-3/12
Temp Contract job. Provided online assistance for customers using the site. Resolved billing issues. Placed subscription orders.
Customer Service Rep ~ Starbucks Card Services 10/2006 to 6/2009
Provided customers answers and solutions to their Starbucks Card questions or problems. Identified fraudulent activity and submitted Suspicious Activity Reports. Cross trained in Warranty, Customer, and Card Services departments.
Telephone Banker ~ Washington Mutual 8/2006 to 9/30/2006
Contract job. Helped customers meet their banking challenges. Transferred funds. Trouble shot online banking problems encountered by customers. Provided assistance to new online users. Disputed questionable transactions.
Customer Service ~ Premera Blue Cross 4/2006 to 7/2006
Contract job. Provided benefit/eligibility information on members health insurance plans to providers and members. Researched medical claims.
Loan Control Specialist~Verity Credit Union 11/2001 to 12/2004
Worked with members to resolve past due accounts. Handled consumer disputes with the credit bureaus and updated accounts online. Processed garnishment and IRS tax levies.
Filed repossession insurance claims online. Worked on fraud cases and closely monitored accounts with suspicious activity.
Counselor~Consumer Credit Counseling Service 4/1994 to 11/2001
Counseled Clients in financial need. Set up repayment plans for them to become debt free. Worked with clients to resolve mortgage and foreclosure challenges . Administered a caseload of 650 clients to assist them in the process of taking care of their bills. Started as an account rep handling client calls, and was promoted to counselor.